Privacy Policy

Privacy Policy

This Privacy Policy outlines how [CDSquare] and its affiliates (collectively referred to as “we,” “our,” or “us”) collect, use, share, protect, and process your personal information when you interact with our website [CdSqaure] (hereinafter referred to as the “Platform”).

Scope and Acceptance

  • You may browse certain sections of the Platform without registering.
  • This Platform and its services are intended for users in India, and personal data will primarily be stored and processed within India.
  • By visiting the Platform, providing your information, or using any product/service offered, you expressly agree to the terms of this Privacy Policy, the Terms of Use, and the relevant service/product terms, governed by the laws of India, including data protection and privacy laws.
  • If you disagree with these terms, please refrain from using the Platform.

Information Collection

We collect personal data when you:
  • Sign up or register on the Platform.
  • Use our services or interact with us.
  • Provide additional information during the course of our relationship.
Examples of personal data we collect include, but are not limited to:
  • Basic Information: Name, date of birth, address, phone number, email ID, proof of identity/address.
  • Sensitive Information (collected with your consent): Bank account details, payment card information, biometric data (e.g., facial features), or physiological information for specific features on the Platform.
You always have the option to withhold certain information by choosing not to use specific features or services. Additionally, we may collect:
  • Behavioral data and preferences based on your activity on the Platform.
  • Transaction-related information from the Platform and partner platforms.
  • Aggregated and analyzed data to enhance our services.
Please note that if a third-party business partner collects your personal data directly, their privacy policies will apply. We are not responsible for their practices, and we recommend reviewing their privacy policies. Important: If you receive any suspicious communication requesting sensitive personal information (e.g., PINs, passwords), do not provide such details. Report any such incidents immediately to the appropriate authorities.

Usage of Information

We use your personal data for the following purposes:
  • Providing and improving the services you request.
  • Assisting sellers and business partners in fulfilling orders.
  • Enhancing customer experience and resolving disputes.
  • Informing you about offers, products, services, and updates.
  • Customizing your Platform experience.
  • Detecting and preventing fraud or illegal activities.
  • Conducting research, analysis, and surveys.
You have the right to opt out of marketing communications at any time.

Information Sharing

We may share your data with:
  • Internal group entities, affiliates, and corporate entities for seamless service provision.
  • Third-party service providers (e.g., logistics partners, payment processors).
  • Government or law enforcement agencies as required by law or to safeguard rights and property.

Security Measures

We employ reasonable security practices to protect your data from unauthorized access, misuse, or loss. However, data transmission over the internet cannot be guaranteed to be completely secure. By using the Platform, you acknowledge these inherent risks. Users are responsible for safeguarding their account login credentials.

Data Retention and Deletion

  • You can delete your account via the Platform’s settings or by contacting us. Deletion requests may be delayed if there are pending grievances, claims, or services.
  • Once deleted, all account-related data will be removed, and access to the account will be lost.
  • We retain data only as long as necessary for its intended purpose or as required by law. Anonymized data may be retained for research and analysis.

Your Rights

  • You can access, rectify, or update your personal data directly on the Platform.
  • For withdrawal of consent, contact our Grievance Officer with the subject line: “Withdrawal of Consent for Processing Personal Data.” Withdrawal is not retrospective and may limit access to certain services.

Consent

By using the Platform, you consent to the collection, use, storage, and disclosure of your information as outlined in this Privacy Policy.

Changes to the Policy

This Privacy Policy may be updated periodically. Significant changes will be communicated as required by applicable laws.